This Privacy Policy describes how PLSFIX – Marius Hoepfner (“PLSFIX”, “we”, or “us”) collects, uses, processes, and shares your personal information. It also explains your rights and choices regarding your information. This Privacy Policy applies to [plsfix.site] and any associated services, features, or online communities we provide (collectively, the “Services”).

Scope of this Privacy Policy

This Policy applies to personally identifiable information (“personal information”) collected by us when you visit our website, interact with our Services, communicate with us, or engage with our marketing. It does **not** apply to:

- Information collected by third parties (e.g., social media platforms, external apps).

- Anonymous or aggregated data that cannot be linked back to you.

- Job applicant or employee data.

- Services not directed at individuals under 16 years of age. If you're under 16, do not use our Services or provide us any information.

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1. Information We Collect

We collect information in a few ways:

Information You Provide:

- When you create an account or fill out a form (e.g. name, email, company, phone).

- Through community features, partner programs, or interactive content.

- When you request support, submit tickets, or participate in our forums.

- When you make purchases or provide payment details.

Automatically Collected Data:

- Device, browser, and connection data.

- IP address, operating system, referring URLs, crash reports.

- Cookies, tracking pixels, and similar technology (see “Cookies” section below).

Third-Party Sources:

- Marketing tools, social media platforms, lead generation services.

- Public databases or business directories.

Payment Processing:

We use Stripe for payment services. You can read their privacy policy here: [https://stripe.com/privacy](https://stripe.com/privacy).

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2. How We Use Your Information

We use your data to:

- Provide, operate, and maintain the Services.

- Improve and personalize your experience.

- Communicate with you (e.g., support, updates, marketing).

- Process payments and manage accounts.

- Detect and prevent fraud or misuse.

- Comply with legal obligations.

3. How We Share Your Information

We may share your data:

- With your consent, or when you direct us to do so.

- With service providers, such as hosting, analytics, and customer support tools.

- With third-party apps you connect through our platform.

- For legal reasons, including court orders or to protect our rights.

- During business transfers, like a merger or acquisition.

- With marketing partners, who help us deliver events or campaigns.

If you use widgets like the Facebook "Like" or Twitter "Tweet" buttons, those services may receive your data directly through those interactions.

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4. Your Rights & Choices

You can:

- Access, correct, or delete your personal data by emailing help@plsfix.site.

- Opt out of marketing emails at any time (this does not apply to essential communications).

- Control cookie settings in your browser or via websites like [aboutcookies.org](https://www.aboutcookies.org).

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5. Data Security

We take reasonable measures to protect your information using encryption, access control, and monitoring systems. However, no method is 100% secure, so we cannot guarantee absolute protection.

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6. Data Retention

We retain your information only as long as needed to provide our Services, comply with legal obligations, or enforce agreements. Once no longer needed, data is securely deleted or anonymized.

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7. International Data Transfers

Your data may be transferred to and processed in countries outside the EU, including the United States. These countries may have different (and possibly less protective) privacy laws than yours.

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8. Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices or services. We will post any changes on this page. Continued use of the Services after changes means you accept the updated policy.

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9. Contact Us

If you have any questions about this Privacy Policy or your data, contact us at:

PLSFIX – Marius Hoepfner

Amselweg 30

47803 Krefeld, Germany

Email: marius@plsfix.ch